Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
Can I upload a document from my computer?
Yes. pdfFiller.com allows you to upload document direct from your computer. You can also choose to email the document into your account or upload the document using a URL.
Can I upload a scanned document?
Yes. You can upload a scanned document as long it in one of pdfFiller.com supported file formats. Furthermore, you can also upload file, application, contract, certificate, license, permit, agreement, and so on
How do I fill out document or form?
To fill out a document, begin by deselecting the current function you are using or just simply click anywhere on the document and begin to type. Furthermore, you can then drag and move the text to your desired location.
Can I password protect my documents?
While you cannot password protect individual documents including file, application, contract, certificate, license, permit and agreement, the Encrypted Folder allows you to password protect its contents.
What is the Encrypted Folder?
The Encrypted Folder, located in My Forms, is a folder that is secured with a unique password. This password is required to access the folder and its contents.
How do I activate my Encrypted Folder?
To activate, click Encrypted Folder in My Forms, enter your mobile phone number, and then enter the activation code you receive via text message. Then, simply create and confirm your unique password.
I did not receive my Encrypted Folder activation code.
If you did not receive an activation code, click “Send the code again” at the bottom of the activation popup, and make sure your mobile phone number is entered correctly. Please keep in mind that the text message may take a few minutes to arrive.
What if I forget my Encrypted Folder password?
To reset your Encrypted Folder password, click “Forgot your password?” at the bottom of the Encrypted Folder login popup. You'll be brought back to the authentication screen and asked to enter your mobile phone number again.
How do I protect my Encrypted Folder security?
Your encrypted folder will automatically lock after 10 minutes of inactivity, 30 minutes of editing a document, or if you close pdfFiller in your browser. You can also click the key icon on the Encrypted Folder tab in My Forms.
Do I have to use my pdfFiller password for the Encrypted Folder?
Your Encrypted Folder password is created separately from your pdfFiller password. For security purposes we do not recommend using the same password for both pdfFiller and your Encrypted Folder.
Can I access my encrypted folder in the pdfFiller app?
The Encrypted Folder is accessible in the pdfFiller app, however it is currently NOT password protected.
How do I create a document in the encrypted folder?
Click the “Encrypted” button, input your password, and click “Add New Form.” You can create any type of document including file, application, contract, certificate, license, permit, and agreement.
How do I access my documents?
Your documents are accessible anytime from anywhere using any device connected to the internet. You can use a computer, smartphone, tablet, etc. Simply Login and go to “My Forms” page to Fill, Edit, Sign, Share, Print, and Fax or do anything else with the documents in your account.